Penerapan Sistem Administrasi Digital untuk Meningkatkan Efektivitas dan Efisiensi Pelayanan Publik di Desa Boyemare

Abstract

Digital administration at the village level is necessary to support fast and efficient public services. However, the existence of digital systems does not always reflect the optimal use of technology in administrative processes and public service delivery. This activity aimed to describe the implementation of the Sistem Informasi Desa (SID) and its contribution to the effectiveness and efficiency of public services in Boyemare Village. The activity employed a qualitative descriptive approach involving the village secretary, village administration staff, and one resident as a service recipient. Data were collected through observation, interviews, and documentation and then analyzed through the stages of data reduction, data presentation, and conclusion drawing and verification. The results showed that SID, which has been used since 2019, has been utilized to manage governmental, population, development, social, economic, welfare, and public information data, as well as to support correspondence services. The use of the population identification number and stored data simplified the correspondence service process and reduced service time from approximately seven minutes to one to two minutes. The resident also perceived the service as easier and faster, although assistance from village officials was still required to understand certain requirements. The implementation of SID demonstrates a shift in administrative work practices toward data-driven public services and contributes to improving service effectiveness and efficiency. The sustainability of its implementation requires regular data updates, system maintenance, internet connectivity support, and domain name funding.